Welcome to Anna’s Custom Print Shop!
This website is a landing page for Anna’s Custom Print Shop on Etsy, where you can find and purchase personalized and customized promotional products such as lanyards, wristbands, ID cards, badge holders, Table clothes, table runners, balloons, party supplies, can coolers, napkins, coasters, uniforms, banners, flags, bags, stationary, keychains, patches, labels, apparel, aprons, neon signs and more.
By accessing and using this website, you agree to be bound by the terms of use and the privacy policy of Etsy. If you do not agree with these terms of use or the privacy policy of Etsy, please do not use this website or make any purchases from Anna’s Custom Print Shop on Etsy.
This website is owned and operated by Anna Zou, an independent seller on Etsy. Anna is not affiliated with, endorsed by, or sponsored by Etsy. Anna is solely responsible for the content, quality, accuracy, legality, and availability of the products and services offered on this website and on Etsy.
This website may contain links to other websites that are not under the control of Anna. Anna is not responsible for the content, privacy practices or policies of those websites. You should review the terms and conditions and privacy policies of those websites before using them or making any purchases from them.
This website may also display reviews, ratings, feedbacks, comments or testimonials from customers who have purchased products from Anna’s Custom Print Shop on Etsy.
You agree to use this website for lawful purposes only. You agree not to use this website in any way that could damage, disable, overburden or impair this website or interfere with any other party’s use and enjoyment of this website. You agree not to attempt to gain unauthorized access to this website or any accounts, computer systems or networks connected to this website. You agree not to transmit or upload any viruses, malware, spyware or other harmful or malicious code to this website. You agree not to engage in any fraudulent, deceptive or misleading activities on this website.
You agree to respect the intellectual property rights of Anna and Etsy. All trademarks, logos, images, texts, designs and other content on this website are the property of Anna or Etsy or their respective owners and are protected by applicable laws. You agree not to copy, reproduce, distribute, modify, display, perform, publish or create derivative works from any content on this website without the prior written consent of Anna or the respective owners.
Anna reserves the right to modify these terms and conditions at any time without prior notice. You should check this page periodically for any changes. Your continued use of this website after any changes constitutes your acceptance of the new terms and conditions.
If you have any questions or concerns about these terms and conditions or your use of this website, please contact Anna through the contact form on this website or through her Etsy shop.
Thank you for visiting Anna’s Custom Print Shop!
Shop policies
- Shipping
See item details for estimated arrival times.
- Customs and import taxes
Buyers are responsible for any customs and import taxes that may apply. I’m not responsible for delays due to customs.
- Made-to-order
I’ll create your items after purchase
- Returns & exchanges
Returns & exchanges not accepted
- Cancellations
Cancellations: Accepted (if only the condition meet)
Request a cancellation: within 24 hours of purchase
Cancelation before starting production: We accept the cancelation request only before we start production and within 24 hours of purchase. Please, email us. After we receive your cancelation request within 24 hours of purchase and your order is not in production, it may take up to 48 hours to refund your money and cancel your order.
Cancelation after starting production: We ONLY accept the cancelation request before we start production and within 24 hours of purchase. But when under production, if you still want to cancel. we will do it only if you agree to pay 50% of the Item’s total cost. That means you will get a 50% refund. If your order is shipped out and then you want to cancel, we will do it only if you agree to pay 75% of the Item’s total cost. That means you will get a 25% refund.
- Digital proof and approval of digital proof
After you place your orders and for the eligible orders that need digital proof approval before production. we will send you a digital proof of your order. Your product will be produced exactly as the reference of the proof design you will see.
You are the final proofreader. So, you need to carefully review every aspect of this digital proof layout against your original art for accuracy before approval
If you have any issues, you need to send us messages to request changes.
If Everything is good, then you need to “APPROVE”
By approval, you accept that you have checked the proof design, and all the Colors/ Accessories/ Size/ Quantity/Text/ Message/ Artwork resolution, and Product Color, in short everything about the order, is good for production. With your written approval, we will move to production and produce it.
While in production we cannot make any changes(Any changes in production will cost extra). After delivery, if you place any complaint, we will cross-match the original product(photograph/video) you received and this proof. We only accept complaints if the product you received does not match your order or proof that you have approved it or if the product you received is damaged.
Delay in approval will delay the production, as well as in delivery, we will not accept any complaint of delay in delivery or missing delivery date due to delay in approval, all lead times are calculated after your approval. We will not move to production if you do not give us any written approval.
Your Approval is a very important part of the order process. So, please check the proof design carefully and approve it in time.
Privacy policy
- Information I Collect
To fulfill your order, you must provide me with certain information (which you authorized Etsy to provide to me), such as your name, email address, Phone number, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for a custom order of jewelry, for example), if you contact me directly.
- Why I Need Your Information and How I Use It
I rely on a number of legal bases to collect, use, and share your information, including:
as needed to provide my services, such as when I use your information to fulfil your order, to settle disputes, or to provide customer support;
when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for my mailing list;
especially I need your phone number for shipping purpose, as shipping forwarder need your phone number for delivery reason.
if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving my services. I use your information to provide the services you requested and in my legitimate interest to improve my services, and 2)Compliance with the Etsy Seller Policy and Terms of Use. I use your information as necessary to comply with my obligations under the Etsy Seller Policy and Terms of Use.
- Information Sharing and Disclosure
Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:
1. Etsy: I share information with Etsy as necessary to provide you my services and comply with my obligations under both the Etsy Seller Policy and Etsy Terms of Use.
Service providers. I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services.
2. Business transfers: If I sell or merge my business, I may disclose your information as part of that transaction, only to the extent permitted by law.
3.Compliance with laws: I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.
- Data Retention
I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. I generally keep your data for the following time period: 12 years.
- Your Rights
If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:
1. Access: You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.
2. Change, restrict, delete: You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.
3. Object: You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
4. Complain: If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.
- How to Contact Me
I, Anna Zuo, am the data controller of your personal information. If you have any questions or concerns, you may contact me at customprintshop2020@gmail.com. Alternatively, you may mail me at:
No. 631, Huilong Industry District, Foshan, Guangdong, China
Privacy Policy for Email Subscribers
Anna’s Custom Print Shop respects your privacy and is committed to protecting your personal information. This privacy policy explains how we collect, use, share and protect your personal information when you subscribe to our email list.
What information do we collect?
When you subscribe to our email list, we collect your name and email address. We may also collect other information that you voluntarily provide to us, such as your preferences, interests, feedback or requests.
How do we use your information?
We use your information to send you newsletters, promotions, updates, offers and other information about our products and services that may interest you. We may also use your information to improve our website, products and services, to respond to your inquiries or requests, to conduct surveys or research, to comply with legal obligations or to protect our rights and interests.
How do we share your information?
We do not sell, rent or trade your information with any third parties for their own marketing purposes. We may share your information with our service providers who help us with our email marketing activities, such as Mailchimp. These service providers are bound by contractual obligations to keep your information confidential and secure and to use it only for the purposes for which we disclose it to them. We may also share your information with law enforcement authorities or other parties if required by law or if necessary to protect our rights and interests.
How do we protect your information?
We take reasonable measures to protect your information from unauthorized access, use, disclosure, alteration or destruction. We use secure servers and encryption technologies to store and transmit your information. However, no method of transmission or storage is 100% secure and we cannot guarantee the absolute security of your information.
How can you access, update or delete your information?
You can access, update or delete your information at any time by clicking on the link at the bottom of any email we send you or by contacting us through the contact form on our website or through our Etsy shop. You can also unsubscribe from our email list at any time by clicking on the unsubscribe link at the bottom of any email we send you or by contacting us as above.
How long do we keep your information?
We keep your information for as long as you remain subscribed to our email list or as long as necessary for the purposes for which we collected it. We may also keep your information for longer periods if required by law or if necessary to protect our rights and interests.
Changes to this privacy policy
We may update this privacy policy from time to time without prior notice. You should check this page periodically for any changes. Your continued subscription to our email list after any changes constitutes your acceptance of the new privacy policy.
Contact us
If you have any questions or concerns about this privacy policy or your privacy rights, please contact us through the contact form on our website or through our Etsy shop.
Thank you for subscribing to Anna’s Custom Print Shop!